FREQUENTLY ASKED QUESTIONS
What You Need to Know
HOW DO I GET MY INCLUSIONS TO YOU?
Please see 'How to order' section
HOW MUCH ASHES/HAIR DO YOU NEED?
1 teaspoon of ashes per order or a small pinch of hair - any unused will come back to you.
HOW LONG WILL MY ORDER TAKE?
Orders currently take around 3-4 weeks from receiving your inclusion, though this may be much sooner depending on stock. Wait times will vary depending on work load so do check back before ordering as I will update when necessary. Christmas time may take slightly longer so please take this into account.
IS THE JEWELLERY REAL SILVER?
Yes all jewellery is 925 Sterling Silver. Some items are also created with Cubic Zirconia.
WHAT IF I DON'T KNOW MY RING SIZE?
most jewellers will size you in store or alternatively you can buy a sizer online for around £1.50. When using a ring sizer make sure you do not need to adjust it when removing from your finger. It should comfortably slide on and off your finger. Love From Laura Memorial Keepsakes cannot accept responsibility for any incorrect measurements given or make amendments for any incorrect measurements so please measure correctly before ordering.
WHAT HAPPENS TO ANY LEFT OVER INCLUSIONS?
Your remaining inclusions will be returned with your order. A tiny amount will be included in a complementary gift for you.
DO YOU SELL GIFT VOUCHERS?
Yes, gift vouchers are available from £10
Charms are compatible with most well known brands including Pandora. Pendants come on a sterling silver 18" chain. Love From laura Memorial Keepsakes does not accept returns on commissioned items.